< SUP9 BP >
BP1. Develop a problem resolution management strategy
BP2. Identify and record the problem
BP3. Record the status of problems
BP4. Diagnose the cause and determine the impact of the problem
BP5. Authorize urgent resolution action
BP6. Raise alert notification
BP7. Initiate problem resolution
BP8. Track problem to closure
BP9. Analyze problem trends
- Product/Project/Process 관점에서 존재
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